Return and Refund Policy

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to W E Sales & Services Sdn Bhd, 2, Jalan Platinum,
  Off Jalan Perindustrian BJ2T 1,
  Kaw. Perindustrian Balakong Jaya 2 Tambahan,
  43300 Seri Kembangan,
  Selangor, Malaysia..
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to W E Sales & Services Sdn Bhd, accessible from https://www.wess.com.my
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

You are entitled to cancel Your Order within 7 days but it is subject to approval based on valid and reasonable grounds.

We reserve the right to determine the acceptability of any cancellation request submitted.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: info@wess.com.my
• By phone: 0123163835

We will reimburse You no later than 7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days.
• The Goods are in the original packaging.
• The Goods must have the receipt or proof of purchase.

The following Goods cannot be returned:

• Return & Refund Policy: We want you to be fully satisfied with your purchase. We balance strict asset protection with flexible, customer-first service. Our team reviews returns on a case-by-case basis to find fair solutions.
• Standard Return Windows
• Defective or Damaged Goods: Must be reported within 7 days of delivery.
• Standard Stock Items: Eligible for return within 30 days of purchase.
• Restocking Fees: A 15% fee applies to non-defective gear open-box returns. (T&C Applies)
• Non-Returnable Goods & Conditions
• The following items and conditions strictly do not qualify for returns or refunds:
• Consumables & Wear Parts: Opened welding wire, electrodes, contact tips, nozzles, and shields.Custom or Special Orders:
• Equipment configured, altered, or built to unique buyer specifications.
• Safety Equipment: Opened or used auto-darkening helmets, respirators, and protective clothing.
• Signs of Misuse: Items showing impact damage, electrical overloads, or unauthorized self-repair attempts.
• Missing Components: Products missing original serial numbers, manuals, accessories, or factory packaging.
• Please directly advice us on your product return/cancellation. T&C applies.
• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Goods on sale or sold with promotion price can be refunded too.

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

2, Jalan Platinum, Off Jalan Perindustrian BJ2T 1, Kaw. Perindustrian Balakong Jaya 2 Tambahan, 43300 Seri Kembangan, Selangor, Malaysia.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

We don’t currently offer an exchange service. If you would prefer items in another colour or size, please just return the items you don’t need and place a new order.